Returns & Refund Policy

If you received the incorrect product or it does not meet your requirements, please get in touch with us to return it for a refund. 
Customers must write to our customer support at [email protected] within 14 days of receiving their shipment.
Customers must return the products to us within 30 days after approval for a refund.

1. Return Process

• If you bought the wrong product or it is not suited for your purposes, we will gladly accept it back as long as the client tells our customer care staff in writing at [email protected] within 14 days of receiving the items.
• The consumer returns the product to our Melbourne warehouse within 30 days after approval. The original package has not been worn or opened. Product comes with the original packaging, instruction manual, and all attachments.
• Please keep in mind that all shipping expenses are the responsibility of the client, and we will refund the product's value (less shipping + 20% restocking fee) once the products have been examined and restocked. (The restocking charge of 20% covers the costs of picking, packaging, and returning the product to the warehouse.)
• If we sent the incorrect goods or it was damaged in transportation, please contact our customer service team and return the defective product to us. We will pay for the return postage of any damaged products. We will send you a totally new replacement.
• We do not accept returns or exchanges on custom orders or custom printed items.
• Do not return any items unless instructed by our customer service team in writing via email.
• Return Address: 42-62 Pound Road West Dandenong South VIC 3175    (03) 9018 5678​